Acquirer Reference NumbersĪn Acquirer Reference Number (ARN), also referred to as a Trace ID, is a unique value assigned to a credit or debit card transaction once it has been processed. If you are using the Braintree gateway only and do not have a merchant account with us, you will need to contact your merchant account provider directly for a transaction's ARN. If you are using Braintree Direct, you can further assist your customer by providing them with the Acquirer Reference Number (ARN) to pass along to their bank. When this happens, depending on the bank, they might attempt to re-route the funds to the appropriate account, mail the customer a check, or return the funds to your merchant account. Occasionally, a customer’s bank may have trouble routing a refund to the customer's account, particularly when the card used has been lost, stolen, or closed since the time of the original transaction. You’ll need to issue a detached credit through an active Transaction was created through a merchant account that is no longer active, Issued a refund or your user does not have the appropriate role If you don't see the Refund button, it may be because you have already Make any adjustments to the amount (if needed).Click the Refund button at the top of the page.Click on the desired transaction ID link.Define your desired parameters and click the Search button.Scroll to the Transaction Search section.Click on Transactions in the navigation bar.Issuing a refund within the Control Panel If a customer makes a purchase in a currency other than their home currencyĪnd later requests a refund of that transaction, their refund amount may notĮxactly match their original transaction amount due to variable exchange For more details, please refer to the Refund Authorization Refunds go through a real-time refund authorization for select merchants in USĪnd Australia. The customer's bank may take a couple of days to deposit these funds, so it is normal for your customer to experience a small delay. As soon as the refund settles, the funds are sent back to the customer’s bank account. PayPal transactions can only be refunded within 180 days of receiving payment.Ī refunded transaction goes through the typical settlement process. For most payment methods, transactions can be refunded any time after the transaction has settled, as long as the associated method is still active. You can choose to issue a refund via the Control Panel or the API. If you need to cancel a transaction that has an Authorized, Submitted for Settlement, or Settlement Pending status, you may be able to issue a void instead. You can only refund a transaction with a Settling or Settled status. Detached credit: Allows you to send funds to a customer without the original associated transaction, but is not always available as an option.Void: Cancels the transfer of funds from the customer to you before the transaction settles.Refund: Transfers settled funds from your merchant account to the customer’s account.When you need to return funds to a customer, there are a few different options: Transactions Refunds, Voids, and Detached Credits
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